Terms and Conditions

Revision Policy

The number of revisions you are allotted depends on the package you ordered. We make sure to deliver the best possible results and will continue to revise the design until you are fully satisfied. You won’t be charged extra if the original design concept stays the same. The updated design will be delivered to you within 48 hours.

However, if you request any changes or revisions after the final designs are approved, they will be considered a new order and billed separately.

Refund Policy

Wix Corps’s refund policy will not be applicable in the following situations:

• You have ordered a custom or discounted package.
• The main design concept has already been approved.
• You have requested revisions on your project.
• The cancellation happens for reasons that are not related to the company.
• The company has not received any response from you for more than 2 weeks during the project.
• You have violated company policies.
• You have hired another company or designer for the same project.
• The creative brief is incomplete or missing key information.
• You have requested a completely new design.
• The refund request was made after the official “refund request period” had ended.
• The business is shutting down or changing its name.
• Personal reasons like “change of mind” or “disagreement with a partner” are invalid grounds for a refund.
• If you purchase a service bundle and are unhappy with one part of it, only that specific service may qualify for a refund, not the entire bundle.
• No refunds will be issued after 7 days from the date of purchase.
• Services such as Social Media Marketing/Management, SEO, Domain Registration, Logo Copyrights & Trademarks, Web Hosting, and Paid Plugins (SSL/DDoS) are non-refundable in all cases.
• For websites, refunds are not available once the design has been approved and sent for development.
• No refund will be processed after the logo or website design has been approved.
• A partial refund (up to 25%) may be issued if the client does not provide the initial brief for a logo or web design within 10 days of placing the order.
• No refunds will be given after the final files have been approved and delivered to the client.

Note: Wix Corps reserves the right to reject a project or cancel a contract whenever necessary. Once a refund has been processed, you will no longer have any rights to use the designs in any form. All rights and ownership of the designs will remain with Wix Corps.

How to Claim a Refund

To request a refund under our refund policy, please follow the steps given below:

• Send us an email at support@wixcorps.com.

Once we receive your request, our team will review it and get back to you as soon as possible. After completing the required evaluation, we will begin the refund process.

Note: After your refund has been processed, you will lose all rights to any designs created or shared by Wix Corps. These designs will be submitted to the Government Copyright Agencies for Copyright Acquisition to ensure legal ownership remains with Wix Corps.

Quality Assurance Policy

We aim to fulfill all your requirements, and our designers put in their best efforts to go beyond your expectations. Every design we create is thoroughly researched and thoughtfully crafted to match your vision and deliver the highest quality results.

100% Satisfaction Guarantee

Our unlimited revisions policy is created to ensure your complete satisfaction. We are dedicated to meeting and exceeding your expectations and will keep refining your design until you are completely satisfied (the number of revisions depends on the package you ordered). Your satisfaction is our highest priority!

Delivery Policy

The completed order will be delivered to the specified account on the date provided in the Order Confirmation, and a confirmation email will be sent as well. The delivery time depends on the package you choose, with a minimum turnaround of 2 business days. For urgent orders, please reach out to our customer support team for quick assistance.

Record Maintenance

Wix Corps maintains records of all the finalized designs, ensuring that if an order is ever lost or misplaced, we can provide you with the original file. Please note that an additional fee will apply for file retrieval or extraction.

Customer Support

Our customer support team is available 24/7 to help you with any questions or concerns. We’re always here to assist you whenever you need support.

Communication Policy

You agree that Wix Corps will not be responsible for any messages or calls received from email addresses that are not part of our official domain, i.e, …@brandname.com or from toll-free numbers not listed on our official website. Wix Corps will not be held liable for any losses or damages resulting from such unauthorized communication. We take responsibility only for correspondence made through our official domain email addresses or the toll-free numbers mentioned on our website. We are not responsible for any issues or images caused by using contact details not shared by us. Also, if a client does not respond within 30 days, project activation charges will apply.

All information shared through our verified domain and listed contact channels is fully backed and guaranteed by Wix Corps.